Terms of Service

01Who may use DQ INBOX

DQ INBOX is offered to organizations and to people acting on their behalf. By creating a workspace, connecting a source or using the Microsoft sign-in on www.gamcloud.ai, you confirm that you have the authority to accept these terms for yourself and, where relevant, for your organization.

02What the service does, and what it does not

The service ingests messages from the sources you connect, removes quoted replies and signatures, de-duplicates and groups them, writes summaries, sorts each item into action needed, worth knowing or archive only, and answers plain-language questions with citations to the original messages.

It does not send mail, approve or reject requests, post in groups, or modify any source system, and it does not store mailbox passwords. Triage rules come with defaults; you can override them per person, department or source, and every decision shows its reasoning.

03Connecting sources

• You may connect only mailboxes, groups and systems that you own or are authorized by your organization to connect.
• If you connect sources that contain other people's messages, such as employee mailboxes or group chats, you are responsible for having a lawful basis and for giving any notice or obtaining any consent that applicable law requires, including workplace-monitoring and data-protection laws.
• Each source is also governed by its provider's own terms (for example Microsoft, WeCom, DingTalk or Lark). Revoking access at the provider stops ingestion immediately.

04AI output

Summaries, entity extraction, triage tiers and answers are generated automatically and may be incomplete or wrong. A message can be placed in the wrong tier, and a summary can miss a detail. Every answer cites its source messages, and when there is no evidence the service says nothing was found. Before acting on an output that matters (a price, a deadline, a commitment), open the cited original. You remain responsible for decisions you take based on the service.

05Your content

You and your organization keep all rights to the messages and other content processed by the service. You grant us a limited licence to host, copy, process and display that content only as needed to provide the service to you, including sending masked content to AI model providers as described in our Privacy Policy. We do not use your content to train models.

06Acceptable use

You must not:

• connect a mailbox, group or system without authorization, or use the service to covertly monitor individuals;
• try to get around permission filtering, view content your source permissions do not allow, or extract other users' data;
• use the service to process content you have no right to process, or in breach of law;
• overload, probe or reverse-engineer the service, or resell it without our written agreement.

07Pilots, fees and deployment

A pilot (for example, one mailbox and one group chat for a week) may be offered free of charge and may be limited in scope or duration. Paid use, the deployment model (hosted, hybrid or fully private), service levels and fees are set out in the order form with your organization.

08Confidentiality

Each party will keep the other's non-public information confidential and use it only for the purposes of the service. Messages processed by the service are always treated as your confidential information.

09Suspension and termination

You can stop using the service and revoke sources at any time. We may suspend access to protect the service or other customers, or if these terms are seriously breached; where reasonable we will warn you first. When the service ends you can request an export, after which the workspace is deleted as described in the Privacy Policy.

10Disclaimers and liability

Except as expressly agreed in an order form, the service is provided "as is", without warranties that it will be uninterrupted or error-free, or that every relevant message will be triaged as you would have triaged it. To the extent permitted by law, neither party is liable for indirect or consequential losses, and our total liability is limited to the fees paid for the service in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

11Changes

We may update these terms. We will change the date at the top and, for material changes, notify workspace administrators before they take effect. Continuing to use the service after that means you accept the updated terms.

✉Contact us

Questions, requests or complaints about this document or how DQ INBOX handles data: write to [email protected]. We reply within 15 working days.